Jawhara.bet Casino and Sportsbook is targeted towards Arabic-speaking customers, providing an online casino experience that includes mobile and desktop versions in both English and Arabic. This casino sportsbook combines various gambling streams, providing slots, old-school casino games (i.e., blackjack, roulette, and baccarat), live dealer actions, jackpot games, and exclusive crash games.
This website review of Jawhara.bet cites what is available on the Jawhara.bet website, as well as the casino’s stated policies. Per the operator policy, Jawhara.bet casino is operated by Jawhara Limitada, a business registered in Costa Rica.
Because most players get confused about bonus rules, banking conditions, and verification criteria, this Jawhara.bet review treats all figures related to welcome offers, wagering requirements, withdrawal limits, and processing times as unconfirmed until stated in the casino’s official terms. Casino sites are required to provide certain responsible gambling measures, and displaying an “18+” as well as a notice to play responsibly, suggests that a gambling operator possesses a basic understanding of safer gambling initiatives.
Jawhara.bet seems to solicit customers seeking a one-stop shop for casino games and sports betting with an Arabic-themed branding and site design. They offer various customer support options, including live chat and WhatsApp, and advertise 24/7 support.
However, players whose main interest is maximum transparency will likely have to spend more than a little time researching the casino’s website and the official terms and policies that are published to determine if they want to make a deposit. To avoid misunderstandings, players will have to confirm things like the licensing, payment processing time for withdrawals, and conditions to the bonuses by reading the published rules.
Disclaimer for Responsible Gambling & over 18 users: Jawhara.bet has put up an age restriction and Responsible Gambling notice. Remember to always treat Gambling as a source of entertainment and not as a source of income. Do not gamble with money you do not afford to lose. Remember to seek help if you feel Gambling is no longer a source of entertainment.
The quick facts section has been created, and this is the structure for it. Any element that is marked “TBC” will only be completed if the information is confirmed in the casino’s policies.
| Item | Details |
|---|---|
| Website | Jawhara.bet |
| Operator | Jawhara Limitada |
| Registered Jurisdiction | Costa Rica |
| Year Established | TBC |
| License | TBC (no confirmed license information published) |
| Supported Countries | TBC (availability depends on jurisdiction) |
| Restricted Countries | TBC |
| Welcome Bonus | TBC (see Bonus Terms and Conditions) |
| Casino Games | Slots, Table Games, Live Casino, Jackpot Games, Crash Games |
| Sportsbook | Available |
| Payment Methods | Fiat payments, e-wallets, cryptocurrencies (availability varies by region) |
| Withdrawal Processing Time | TBC (defined in Withdrawal Policy) |
| Account Verification (KYC) | Required before withdrawals |
| Customer Support | Live Chat, Email, WhatsApp (availability may vary) |
| Interface Languages | English, Arabic |
Online casino platforms can be deemed safe and legitimate if the three factors are taken into consideration. First, the operators of the website. Second, protection of users' data and money. Third, Bonus and Withdraw policies. When it comes to Jawhara.bet casino, based on the information available, some of the details are available, while other details will require searching through the terms and conditions.
On the policy pages for the casino, it states that Jawhara.bet is operated by Jawhara Limitada, a company that is registered in Costa Rica. This is a basic corporate transparency indicator, as it shows the name of the operator and the jurisdiction.
Still, there is no licensing authority or licence number that is confirmed in the reviewed documents. Regulatory information can be in different places on a website, and because of that, this information can’t be confirmed because there is no other information that explicitly states this on the casino website.
The casino states that it uses updated methods of encryption to secure the information and transactions of the users. While this claim is standard in the online gambling industry, it is a good sign that the casino cares about the safety of personal information of the users and the protection of their accounts.
The site has a number of policy pages, and this includes a Privacy Policy and Cookies Policy, that show the casino has official internal regulations about how the information of the users is being collected, stored, and used. This is important for the players because it shows how and what data is shared, and in what situations.
Jawhara.bet features age restrictions and warning messages related to responsible gambling. While these messages do not provide evidence regarding the presence of extended safer gambling features like self-exclusion, and deposit limits, the casino is at least aware and responsive to the concerns of responsible gaming. It is less likely that additional responsible gambling tools exist in player accounts, as there is little evidence to suggest that these tools exist.
Jawhara.bet is home to a range of casino games, including slots, table games, live casino games, jackpots and crash games. The site features games from several popular third party providers, suggesting that the site is an aggregator.
As of now, there are no specific return to player %, volatility, or fairness claims made regarding the games. These types of information are likely to be provided to the players if they are disclosed by the game providers as a part of the game information or an announcement by the casino operators.
On the Jawhara.bet website, players can find a number of policy documents that describe how the site operates. These documents include a privacy policy, cookie policy, rules regarding bonuses, and terms and conditions. These documents describe account verification, bonuses, withdrawals, player responsibilities, and wagering requirements.
Customers that plan on making deposits or claiming promotions should review policy documents. From here on out for the rest of the review I will focus on the financial and compliance specifics, KYC, wagering on bonuses, max cashout limitations, processing times for withdrawals, and restrictions by country, which will all be confirmed with specific numbers.
Jawhara.bet, like other recent online gambling platforms, has segmented the registration stage and the KYC stage, so that users can get started with the site without any delays, and the company can implement KYC at the point of regulatory compliance. Knowing how registration and KYC work helps mitigate frustration that may arise from account reviews, especially with account reviews that occur to determine if promotions are misused, and to determine if the account has a pending withdrawal. Accounts may also be reviewed or delayed, and this overview explains the circumstances that cause an account to be reviewed.
Jawhara.bet features a typical registration process that is expected from this sector. To initiate registration, users complete an online registration form which includes contact details (email, username, password) and other requested information. Users may be required to select one of the currencies available for the account to complete the registration process. Also, users must be at least 18 years and must agree to the terms of the casino to complete the registration. Otherwise, the account cannot be created and accessed. Online casino registration
To access their accounts, players must provide their registered email address or username, in conjunction with the selected password. Logging in will direct users to the account dashboard, from which they can navigate to the casino, sports betting, promotional offers, and account management sections. Once gameplay access has been acquired, all features will be available; however, account activity may be restricted until withdrawal account verification is completed. These registrational systems are structured like the majority of online casinos so that users can complete quick registrations, and casinos can remain on the right side of the law.
At signup, players are not usually subjected to KYC verification. KYC verification is generally initiated towards the end of the withdrawal process, at certain preset account balances or when the account is active for a specific time duration. In order to legitimize the account transactions, these identity verification checks are dictated by law in conjunction with responsible gambling and fraud.
Jawhara.bet asks users for verification for things like identity fraud and age verification. Typically, verification entails submission of a government ID, a utility bill or bank statement showing current residence, and proof of ownership of the payment method. All documents submitted for verification must be consistent with the registration documents. Inconsistencies tend to make the review process take a longer time.
Waiting a long time for verification is a common issue users have. Delays are usually caused by submission of poor quality documents. Requiring verification can be caused by missing or differently spelled names or different date of birth or residence provided. Users' accounts may also be pending if they have a bonus pending, have irregular or odd behavior, or have multiple accounts. Documents can also be verified in batches which can cause delays.
Jawhara.bet has a standard registration and verification process as is expected in the industry. Creating accounts and logging in is meant to be easy, however in order to comply with industry regulations, verification is a must in order to make withdrawals and to continue using the account.
Bonuses and promotions can have a significant impact on a player's decision when it comes to choosing an online casino, but this is also the area where the most misunderstandings arise. Jawhara.bet advertises a number of promotional offers on their casino and betting sections, but the promotional offers, and their true value, are solely determined by the Bonus Terms and Conditions.
This section describes the promotional bonus structure at Jawhara.bet, which typical promotional bonus offers have what conditions, and which ones are primarily responsible for most of the promotional bonus offers when it comes to wagering and withdrawals. This is designed to shift the focus away from the marketing catchphrases and move it towards the opposite, what actually is, and what is most important is to focus on what the promotional offers are, what restrictions the player should be concerned about prior to opting in, and how the promotional offers affect withdrawals and account verification.
The casino welcome bonus at Jawhara.bet is exclusive for new users on the platform. Most offers of this nature include a percentage-based bonus in addition to the first, and sometimes, subsequent deposits. There are minimum deposit requirements, and maximum bonus restrictions that can be provided. Most of the qualifying deposits, bonus percentages, and bonus amounts are outlined in the Bonus Terms and Conditions and can vary from promotional offer to promotional offer.
Like other casino welcome bonuses, there are wagering requirements before bonus winnings can be withdrawn. These specify how many times the bonus, or the bonus plus deposit, must be gambled at certain casino games. The bonus rules specify the game types that contribute toward fulfilling the wagering requirements, so some games may not count at all.
Welcome bonuses may have other restrictions, like needing to wager within a certain time frame. If you don't satisfy the requirements before the time expires, you may lose the bonus and winnings. Watch for welcome bonuses that have a maximum cashout, as that can limit how much you can win from bonuses.
Jawhara.bet may have a VIP or loyalty program for repeat customers, but the structure of those programs can be found in the casino’s promotional terms. If there is a loyalty program, it is usually in the form of several benefits for continued play, such as cashback, bonus offers not available to the public, or dedicated account managers.
VIP programs typically belong to a certain structure, consisting of tiers based on the individual’s amount of wagers or points that have been accumulated over a certain period of time. Once a high enough tier has been reached, a player may gain access to the aforementioned bonus conditions or enjoy a quicker time in receiving assistance from a support agent. Of course, this is all relevant only to what the casino has stated in the terms of service. One should not assume there are VIP bonuses unless stated in the official policies or the promotions section of the casinos site.
All of the rewards from the loyalty programs are subject to restrictions. There can be wagering requirements, a loyalty program reward can only be used in limited time frames, or time limits on the reward. As with all aspects of a promotion, these rules can be found before participating with the loyalty benefits.
Jawhara.bet also has a casino bonus that may be targeted towards users that wager on sports. Promotions like free betting, betting bonuses, or increased odds are all examples of what may be available to you.
Unlike the casino wagering rules, the sportsbook bonus has a different set of rules. This includes minimum odds, certain types of qualifying bets, and specific roll over requirements for sports betting. Even the money earned from the sportsbook bonuses has conditions that may prevent you from withdrawing the money without undergoing a verification process.
If you are interested in sportsbook promotions, bonus terms for sportsbooks must be fully understood, as bonuses can be lost if there are mistakes, especially with betting.
Some rules for bonuses are more important than others when determining whether a promotion offers value. An important consideration are the wagering requirements, as they dictate how much money must be played in order for withdrawals to be permitted. Maximum cashout limits can also be a critical factor, as they can potentially limit how much money can be won from successful bonus play.
In addition to the rules mentioned, other important rules include betting restriction rules, maximum bet size rules during the wagering of a bonus, and the exclusion of certain games or betting markets. Even unintentional breaches of these rules can result in the cancellation of a bonus or the delays of withdrawals.
Players can avoid disputes and make better informed choices about promotions if they understand these conditions. This is equally true for sportsbook offers and casino bonus wagering.
As a result of the procedure being fairly simple, bonuses at Jawhara.bet can be claimed in a variety of ways. First, players must create an account if they want to qualify for the promotion. When players log in, bonuses will be activated in the promotions section, or they will be claimed automatically upon completing a qualifying deposit.
In some instances, a bonus code is necessary to complete a deposit or to claim the bonus. Bonus funds are subject to wagering requirements, and players can track their progress in the account section. Before placing any bets, players should verify that a bonus has been fully activated, as bets placed before the bonus is activated may not count towards the wagering requirements.
At the platform, the games portfolio is built to host multiple casino verticals instead of focusing on one industry vertical. Players can choose from a comprehensive portfolio of slot games, classic table games, live dealer games, jackpot games, and quick-paced crash games at a single casino lobby. This is a common strategy used by online casinos to give variety and prevent players from getting funneled into a single gameplay style.
Another important pillar of Jawhara.bet's casino offer is its wide array of slot games. The casino offers a variety of classic slots and modern video slots. Jawhara does not provide a specific number of titles, but its casino portfolio is comprehensive enough to cater to both simple and complex gameplay preferences.
In the lobby, slots are categorized and/or grouped according to the software provider. This way, players are able to navigate the games more easily compared to browsing a single, unorganized list. Finally, players should note that not all slots will contribute equally towards the wagering requirements of a bonus, so it's important to read the bonus terms and conditions to understand the rules regarding the use of promotional funds.
There are no universal RTP or volatility figures in the slot catalogue. Any return-to-player data available can be found in the information panel of individual games, and these figures are provided by the game manufacturer, not the casino.
For players who prefer rule-based casino formats, Jawhara.bet offers a selection of classic table games. The main table games are blackjack, roulette, and baccarat, each of which has several variations subject to the game title.
Variations of blackjack may have different numbers of decks, different rules for the dealer, and may include optional side bets. Variations of roulette may have different wheel formats. Variations of baccarat typically include the standard player, banker, and tie betting options. All of these games are available in digital format and offer quick play with automated results, meaning no live dealer is necessary.
Just like in other casino categories, table games may have different wagering contribution rules for bonuses. These rules are detailed in the bonus terms and should be reviewed before wagering with bonus funds.
At Jawhara.bet, the live casino section aims to offer players the atmosphere of a traditional casino. With live dealer games, players can watch the action as it happens and place bets on the game as it is being hosted by a professional dealer.
Live casino games include live blackjack, live roulette, and live baccarat. Determined by the availability of the game, there may also be game show-type tables as well. The games are played by real people using real casino equipment, and the results are not determined by any computer software but by actual gameplay.
For live casino games, provider information may show that the games are made by third-party studios instead of their proprietary software. This is preferable because it leads to stable streams, uniformity in the rules, and better management of the games. Individual tables may have different betting limits, availability of players, and languages that the stream can support.
The RTP and volatility metrics that are typically included in slot games are not included in live casino games because the outcomes are governed by the laws of probability and the results are not determined by any computer software.
The casino also hosts a newer type of casino game known as crash games. The process involves players watching a multiplier increase at the beginning of a round and choosing a moment to cash out before the round 'crashes'.
These crash games differ from classic slots and crash games and are commonly instant-play arcade games. These games skimp on the thrilling build up of traditional casino games. Instead, they provide players with almost immediate outcomes, which increases the apparent risk of the game. Depending on the promotion, these games can also contribute very little or nothing at all to the bonus wagering.
Outside of crash games, the casino may also include other instant-play games such as those based on dice or other variations of quick rounds that do not fit traditional casino games.
Another category of games that players can find in the casino is jackpot games. These games can have either fixed jackpots or progressive jackpots that increase in value as players place bets. Each game has its own policies regarding jackpot structure, how much players can contribute to the jackpot, and the rules for winning.
Jawhara.bet places jackpot games in the slots section of the casino. Players should also note that there are additional restrictions when using bonus money to play these games, and players should make sure they understand the game rules for jackpot games before they play.
With regard to the layout of the casino lobby, examples of available game titles and formats at Jawhara.bet include:
These examples indicate the types of games available in the casino categories, and do not reflect the exclusive, proprietary, or unique titles of the casino, and the availability may be subject to change as the casino adds and expands its game library.
Instead of being a single provider casino, the site operates as a multi-provider casino, meaning that each provider displayed in the lobby corresponds to a game developed by a third-party studio partner, which are reputable and well-known in the world of online casinos. The list of game providers is subject to change, and players are encouraged to check the casino for the availability of specific game developers.
In general, the game collection is value-oriented, meaning that the collection is centered around quantity instead of a focus on unique titles. Jawhara.bet does not brand itself for exclusive, unique in-house games, and instead focuses on providing a high game collection across the different game formats, including live dealer games, slots, jackpot titles, table games, crash games, etc. This structure is ideal for players who wish to not have a single casino on their account and do not wish for a niche or experimental collection of games. Jawhara.bet casino games
Users can place sports bets in the same account environment as the casino, thus the sportsbook section merges with the casino offering. The sportsbook feature is integrated in that players can alternate between casino games and sports betting without going through the registration steps required by a separate betting exchange.
The sportsbook features a range of common betting sports. These comprise at least football, basketball, tennis, and other global sports events. In line with the specific market, players may encounter options for betting on event results, event totals, event handicaps, and a range of other betting options.
Market depth is determined by the available options in a given sport and competition. Wider betting options are available for major leagues and international tournaments compared to basic betting options available for smaller and niche events. This pattern is typical of the coverage and risk management practices of most online sportsbooks.
Before the match betting most often gives people a chance to put down money on predictions for sporting events before any action takes place. Bets are often made for money for events that are likely to occur but may not always happen. Bets tend to be placed based on winnings for the individual stats or the match as a whole as the number of people that like losing to their team as people are likely to use their pre game stats as their support us.
Before betting allows the users on the betting platforms the chance to use core stats and losses, as a guide. Displays the likelihood of winning to the individual or team for which the odds are being offered a chance to win to help the guide and make an informed as to which team to place their money on.
Live betting is the most interactive in game odds betting. This gives people the chance to place their bets based on the temporary odds that are created by what is currently settled in the betting odds.
The odds on the betting guide fluctuate based on what is currently live in the betting guide which is based on what is currently being updated as a header score. As the odds are continuously updated, the guide that is guiding the best odds is constantly based on what is happening. Betting live gives multiple options for betting for as stated in the sport being played as well as the competition and the time zones.
Along with standard betting markets, the sportsbook may offer features that provide more flexibility and control. A cash-out feature allows players to settle a bet before the event ends, depending on market conditions and event specific considerations.
Other features may be adjustable stakes, quick bet features, and simplified bet slips. Occasionally, promotional features may include boosted odds and special markets, which will be subject to different sportsbook-specific terms.
Sports betting has different rules and limits than other casino games. In particular, there may be minimum odds, specific types of qualifying bets, and market restrictions, especially if promotional money is being used.
Sports winnings on a sportsbook may initiate account verification, especially if bonuses are involved, or if there are betting patterns that warrant it. This is standard practice and is done to comply with betting regulations, and to ensure that responsible gambling is being practiced.
Generally speaking, the sportsbook is offered as an additional product to the main focus of the platform, which is casino gaming. It has standard sports markets, pre-match and live betting, and basic features of a sportsbook, all integrated into one account system. This is a good approach for users seeking to add a sports betting option to their casino play, rather than for users wanting more sophisticated or specialised sportsbook functionality.
Players always consider the different payment methods offered by a casino, how deposits are made, and how payouts are received, as these factors are often more sensitive than any other feature. On the platform, the payment framework is designed around internal policies that govern deposits, withdrawals, account verification, and transaction review procedures. These policies cover payment processing, bonus eligibility, and identity verification requirements.
In this part of the review, the available payment methods are outlined, along with explanations of how deposits and withdrawals work in practice. Rather than focusing on promotional claims, the goal is to explain how the payment system functions and which rules players are expected to follow.
Depending on a player’s geographical location, the banking system may support a variety of payment methods. These can include traditional fiat-based payment options, digital wallets, and cryptocurrency-based methods. The complete and current list of accepted payment options is displayed in the banking or cashier section of the site, and availability may vary by region.
Fiat payments may be processed through card-based methods or bank transfers where supported. Verified users may also have access to e-wallet services that allow faster deposits and withdrawals. Cryptocurrency payments can be used by players who prefer blockchain-based transactions for funding their accounts.
Only payment methods listed in the cashier are considered available. Access to specific methods is not guaranteed and may be restricted based on location, account status, or internal risk management controls.
To make a deposit, players must log in to their account and navigate to the cashier or deposit section. From there, a payment method is selected and the desired deposit amount is entered.
In cases where deposits are linked to promotional conditions, those requirements must be met before the transaction is confirmed. Once a deposit is successfully completed, funds are typically credited to the account balance and can be used for casino games or sports betting.
Account verification is generally not required before making an initial deposit. However, repeated deposits, unusually large amounts, or the use of certain payment methods may trigger additional checks. Using a payment method that is not registered in the player’s own name can also lead to complications later during withdrawals.
Withdrawals are subject to stricter controls and usually involve additional review steps. To request a withdrawal, players access the cashier, choose an available withdrawal method, and specify the amount they wish to withdraw.
Before a withdrawal can be approved, several conditions must be satisfied. These may include completing identity verification, meeting all bonus wagering requirements, and reviewing recent betting activity. Withdrawals are often processed back to the original deposit method, provided that option is still available.
Once submitted, a withdrawal request enters a review phase and is marked as pending. During this time, internal checks are performed. Canceling or resubmitting a withdrawal request can reset the review process and result in further delays.
Processing times and transaction limits are defined in the payment and withdrawal policies. These policies specify minimum and maximum transaction amounts and provide estimated processing times for different payment methods.
Deposits are usually processed faster than withdrawals. Withdrawal processing times can vary depending on the payment method used, verification status, workload of the payments department, and, in the case of cryptocurrency, the blockchain network involved.
All published processing times and limits should be treated as estimates. Additional checks may extend processing times if discrepancies or compliance concerns arise during transaction reviews.
Withdrawal delays are commonly linked to a limited number of factors, which is a common issue across many platforms dealing with casino withdrawal issues. The most frequent cause is incomplete KYC verification, as identity documents must be approved before withdrawals can be finalized.
Another common issue involves unfinished bonus wagering. If a bonus is still active or wagering requirements have not been met, withdrawal requests may be rejected or placed on hold. Mismatched personal details, particularly when account information does not align with payment method ownership, can also result in extended reviews.
Additional reviews may occur in cases of unusual betting behaviour or inconsistent use of payment methods. To reduce the likelihood of delays, players are advised to ensure all account details are accurate, bonuses are fully cleared, and verification documents are valid before requesting a withdrawal.
Overall, the payment system aims to balance ease of use with regulatory and compliance obligations. Understanding how deposits and withdrawals work can help players manage expectations and avoid unnecessary delays when accessing their funds.
The website and app's overall design prioritizes user accessibility and navigation simplicity, avoiding unnecessary complications like experimental design choices for UX, which contributes to a more streamlined online casino user experience. Users should be able to reach different sections (casino games, sportsbook, promotions, user account settings) without having to go through multiple nested menus. This design approach is focused more on functionality than aesthetics to cater to a more worldwide audience than a single country or region.
The website was built with a responsive design so that it works well in both desktop and mobile browsers, which is a core part of the Jawhara.bet user experience. It provides each type of device with a full navigation menu without screen compression or a conflicting site layout. It even offers listings of games, account features, and direct access to the casino lobby, sports betting, and cashier.
The mobile responsive design reduces the overall visual elements and rearranges the menu to create more space. Users can still access game categories and betting sections, and everything else is accessible through collapsible menus, so you can browse, bet, and play without needing to download an app for mobile access. In fact, Jawhara.bet mobile access does not rely on any mobile-based apps, so all access is through the mobile web browser as opposed to a mobile app.
Device specifications and the internet connection quality are key determining factors in mobile performance. Regardless of these factors, it is expected that the design of page transitions, loading time of games and navigation elements will function in the same way regardless of the size of the screen.
Currently, the platform has confirmed support for interface languages, which allows users to select Arabic or English when creating their profile, reflecting the language options available on Jawhara.bet. The ability to select one of these two languages is designed to cater to the specific demographic being targeted by the platform. The chosen language will alter the navigation menus, the names of the buttons on the interface, and the text on the website.
There are no other languages planned to be added to the platform, so the interface languages will be limited to those in the language selector. Players are encouraged to only use the languages in the interface in order to avoid confusion.
Navigation through the casino games is categorized into slots, table games, live casino, jackpots and crash games. Each category is further organized into game providers or popular games through the use of available filters.
There is a search function that allows users to search for a specific game instead of having to go through a long list of games. This means that even though filters are available in the game category, their usefulness will directly depend on the category within which they are placed. The same structure is used in the sportsbook section, where sports and tournaments are listed to facilitate navigation.
In general user experience prioritizes simplicity and straightforward navigation. There is also no need for an advanced degree of customisation. This makes user experience appropriate for people who have a preference for simplicity and uniformity of experience across multiple devices.
Regarding customer support, as an end user, there are uncertainties regarding account related questions, payment concerns, and questions about the general use of the platform, and this is where Jawhara.bet customer support becomes relevant. There are also customer support limitations as they cannot rely solely on self-help guides, and the services offered are more of direct communication rather than self-service.
The platform makes available customer support through email and live chat. Some regions also provide support through WhatsApp. These services also assist users with account-related requests, verification and payment issues, and services users with tech issues.
Of all available channels, Jawhara.bet live chat is considered the fastest. Email support is provided for clients who have less urgent inquiries that are lengthy. Email support is ideal for requests that come with attachments.
Response time and availability claims are based on information available on the website. While support may be available 24/7, response time may be longer based on the number of inquiries, the complicated nature of the inquiries, and the need for the question to be verified.
The quality of support, as well as the time to receive an answer, depend on the type of question or issue. Simple support requests, like account related questions, are more likely to be answered quicker. In contrast, requests related to payments and verifications may take longer to be answered, as they may require more complex verification type reviews.
In general, support is organized so that users have more direct access to support as opposed to being stuck in a ticketing system. Users are encouraged to use the contact methods provided on the website, as this method helps to increase the chances of the inquiry being answered.